Reference

What Governs Your Account at pg369

These legal terms set out your rights and our responsibilities when you access pg369 from Indonesia, where local law permits.

Account TermsPrivacy & DataDANA, OVO, GoPay ContextJurisdiction NoticeUser Rights
pg369 What Governs Your Account at pg369
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Our approach to your account data is straightforward: we collect what we need to run your account and process your payments through DANA, OVO, and GoPay, and nothing more. Account security uses session-based access controls so your wallet link cannot be read by another session. You can request a full copy of the data we hold, ask us to correct inaccuracies, or close your account at any point through the dashboard.

Data Retention

We keep account and transaction data for the period required by law. DANA, OVO, and GoPay payment records are part of that retention scope.

Cookie Handling

We use session cookies for login continuity and analytics cookies to understand how the mobile lobby is used. You can adjust cookie preferences in your browser at any time.

Account Security

Login sessions are protected by OTP verification tied to your registered mobile number. Wallet details for DANA, OVO, GoPay are encrypted at rest and in transit.

Your Correction Rights

Contact support to request a data copy, correct your account details, or close your account. We action these requests once we verify your identity through your registered number.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about these terms, your data, or your account rights, our support team handles legal queries alongside standard account help. Raise the issue through live chat or email and mark it as a legal or data request so it reaches the right person. Players in Bandung and across Indonesia can reach us through the same channels on any device.

Live Chat Open the chat widget inside your account dashboard. Mark your message as a legal or data query and our team picks it up directly.
Email Support Send your legal or data request to our support email. Include your account ID so we can pull your records and respond accurately.
Account Dashboard Policy update notices appear inside your dashboard. Check the notification panel for any changes to terms that affect your account or wallet.

Your Legal and Policy Questions

These are the questions we get most often about how our terms work, what your rights are, and how to act on them. If something specific to your account is not covered here, raise it through live chat and mark it as a legal query.

Availability depends on local law and the eligible region you access from. We do not confirm legality in every area — check that access is permitted under the law where you are.

We hold your registration details, account activity, and payment records linked to DANA, OVO, or GoPay. You can request a full copy by contacting support with your account ID.

Transaction records, including those from DANA, OVO, and GoPay transfers, are retained for the period required by applicable law and our internal compliance obligations.

Send a request through live chat or email, mark it as a data request, and include your account ID. We verify your identity via your registered mobile number before making any changes.

We post a notice inside your account dashboard at least seven days before any changes take effect. Continued access after that date means you accept the updated terms.

Before closing your account, withdraw your remaining balance to your DANA, OVO, or GoPay wallet through the normal withdrawal flow. Contact support if you need help completing that step.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.