Reference

Terms Conditions That Govern Your pg369 Account

These terms set out the rules between you and pg369 — what you agree to when you open an account, make a deposit, or use any part of the platform.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsValid where local law permitsUpdated terms take effect on publication

Explore the Lobby Read FAQ

HOW WE OPERATE

How pg369 Handles Your Account Under These Terms

These are the core commitments built into how we run accounts. We don't bury obligations in small print — what you read here is what applies. If we update a term, we publish the change on this page and, for material changes, we notify you via your registered contact before it takes effect.

Data Handling We collect only what we need to operate your account — name, contact details, and payment verification data. We do not sell your data to third parties. Retention follows applicable law.

Account Security Your account is protected by a password and, where enabled, a one-time PIN sent to your registered number. Never share your login. Report any unauthorised access through live chat immediately.

Cookies and Tracking We use session cookies to keep you logged in across your mobile browser and desktop. Analytics cookies help us improve page load times. You can manage cookie preferences in your account settings.

Requesting Changes To update your registered details — including your linked DANA, OVO, or GoPay wallet — submit a request through email support with your account ID. Changes are processed after identity re-verification.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how a rule has been applied to your account, our support team is available to help. Raise your query through live chat, email, or our help centre — we'll respond with a specific answer, not a form reply.

Live Chat Open the chat widget from any page while logged in. Our Indonesia support team handles account and terms queries directly — no waiting for a ticket queue.

Email Support Write to us with your account ID and the clause you want to clarify. We respond with a written answer you can keep for your records.

Help Centre The help centre has a dedicated section on account terms and wallet policies. Search by topic — DANA, OVO, GoPay, withdrawal rules — to find the relevant article fast.

What These Terms Actually Cover

pg369 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on pg369, you enter into a binding agreement with us. These terms apply to every interaction — registration, wallet funding, gameplay, withdrawals, and how we handle disputes. You must be of eligible age under applicable law in your region and you must

1
not be accessing from a jurisdiction where online gaming is prohibited. Deposits processed through DANA, OVO, and GoPay are subject to the transaction limits and verification steps shown at the point of transfer. We verify your identity before processing your first withdrawal — this typically means
2
confirming the name on your account matches the wallet you use for deposits. Funds sent from a third-party wallet cannot be returned to a different account. We may suspend or close accounts that breach these terms, including accounts showing signs of fraudulent activity, chargebacks, or multiple
3
registrations. Bonus funds — where applicable — carry their own wagering conditions, which are published alongside each offer. Using bonus funds on restricted game categories voids the associated balance. If you have questions about any clause here, our support team can walk you through the specifics
4
before you take any action.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About the Terms, Answered Plainly

Here are the questions we get most often about how these terms apply in practice. If yours isn't here, email support with your account ID and the specific clause — we'll give you a written answer.

Yes. Whether you open pg369 through a mobile browser or a desktop tab, the same terms govern your account. Session continuity across devices doesn't change the rules that apply.

Withdrawals must go back to the wallet used for the original deposit. If your DANA account was used to fund your balance, we send the withdrawal there — not to a different wallet like OVO or GoPay.

We may suspend an account immediately if we detect fraud, a chargeback, or a terms breach. For lesser issues, we aim to notify you first and give you a chance to respond before any restriction is applied.

Send a request to our email support with your account ID. We'll provide a summary of the personal data we hold, in line with applicable data regulations. Processing typically takes a few business days.

For any material change — one that affects your account rights, payment rules, or dispute process — we notify you via your registered contact before the update takes effect. Minor edits are published here without separate notice.

Access depends on local law. These terms apply where pg369 is available under the laws of your region. If local regulations change and affect availability, we'll communicate that through your account.

Reference