Reference

How pg369 Handles Your Personal Information

This Privacy Policy explains what data pg369 collects when you access the platform, create an account, or transact through DANA, OVO, or GoPay — and exactly what we do with it.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and device policyYour rights to access and deleteIndonesia-eligible regions

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What We Collect and Why It Matters

pg369 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account or complete a transaction on pg369, we collect the information needed to run your account securely: your contact details, device identifiers, login activity, and payment references tied to wallets like DANA, OVO, and GoPay. We do not store your full e-wallet

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credentials — only the transaction references returned by the payment rail after you confirm a transfer from your own app. Session data and IP addresses are logged to protect account integrity and detect unusual access patterns, including logins from new devices. We use this data solely
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to operate your account, process deposits and cashouts, send account-related communications, and meet obligations under applicable law. We do not sell your personal data to third parties. Data shared with payment processors — including DANA, OVO, and GoPay — is limited to what those providers need
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to complete your transaction. Retention follows applicable law; you can request deletion of non-essential records by contacting support directly. This policy applies where local law permits and is subject to the jurisdiction of eligible regions only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

pg369 applies standard security practices across your account data — encryption in transit, access controls on internal systems, and session token rotation on every login. Here is what that looks like across the key areas that matter to you.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from your browser settings at any time without losing your account.

Payment Data Handling

Deposit and cashout flows via DANA, OVO, and GoPay pass through the provider's own secure channel. pg369 receives only the transaction reference and status — never your wallet PIN or full account number.

Data Retention

We keep account and transaction records for as long as required under applicable law. Non-essential data — like support chat logs — is cleared on a rolling schedule. Request early deletion through live chat.

Account Access Controls

Every login triggers a session check. If we detect a new device or location, an OTP is sent to your registered contact before access is granted — keeping your account wallet details protected.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove data linked to your pg369 account, our support team handles privacy requests directly. Reach out through any of the channels below — include your registered account email so we can verify and action your request without delay.

Live Chat Open the chat widget inside your account dashboard. A support agent can log a formal data request and confirm next steps in the same session.

Email Support Send your privacy request to our support address with your account email in the subject line. We acknowledge requests within one business day.

Account Settings Some data updates — like changing your contact email or linked wallet — can be done directly from the Account Settings page without contacting support.

Your Privacy Questions, Answered Directly

These are the questions we hear most often from players in Indonesia about how their data is handled on pg369. If your question is not here, reach out through live chat.

We collect your account registration details, device and session data, login history, and payment references from DANA, OVO, or GoPay transactions. We do not store wallet PINs or full payment credentials.

Yes. Submit a data access request through live chat or email support with your registered account email. We will compile and send your account data summary, subject to verification.

Contact support via live chat or email and ask for a data deletion request. We will remove non-essential records. Some data tied to transaction history may be retained as required by applicable law.

Only the data needed to process your transaction is shared — your account reference and transfer amount. We do not share browsing history, game activity, or contact details with payment providers.

Session cookies keep you logged in; analytics cookies help us improve page performance. You can disable non-essential cookies in your browser settings. Core functionality cookies are required for login to work.

On account closure, non-essential personal data is scheduled for deletion. Transaction records are retained only as long as local law requires, then removed. Contact support to confirm the timeline for your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How pg369 Handles Your Personal Information

Data Handling, Cookies, and Account Security

Reach Us About Your Privacy Rights

Your Privacy Questions, Answered Directly

01 What personal data does pg369 actually collect from me?

02 Can I see all the data pg369 holds on my account?

03 How do I request that my data be deleted?

04 Does pg369 share my data with DANA, OVO, or GoPay?

05 How are cookies used on pg369, and can I turn them off?

06 What happens to my data if I close my pg369 account?

Privacy Policy

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